🔧Technical Support Levels
Understanding free community support vs premium support options
Level 1: Community Support (Free)
Available Through
Discord community channels
Public forum discussions
Documentation and FAQ
Peer-to-peer assistance
What You Get
Response Time: 1-24 hours (community dependent)
Support Type:
General questions answered
Basic troubleshooting help
Installation guidance
Configuration advice
Strategy discussions
Best For:
Learning and exploration
Common problem solving
Community networking
Sharing experiences
Level 2: Direct Support (Free)
Available Through
Email support ({{ variables.supportEmail }})
Discord support tickets
Direct moderator assistance
What You Get
Response Time: 24-48 hours
Support Type:
Technical issue resolution
Billing and account questions
Specific problem diagnosis
EA functionality questions
Broker compatibility
Best For:
Complex technical issues
Private concerns
Billing questions
Detailed investigations
Level 3: Premium Support (Paid)
Available Through
iTradeAIMS Premium membership ($497)
One-on-one consultation calls
Custom optimization services
Priority Discord access
What You Get
Response Time: Same day
Support Type:
Personal optimization consulting
Custom parameter development
Advanced strategy design
Performance analysis
Priority bug fixes
Best For:
Professional traders
Custom solutions needed
Advanced optimization
Dedicated support required
Next Steps: Get contact details at Contact Information or return to Overview.
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