🤝Community Guidelines
Community rules, behavioral expectations, and best practices
How to Be a Good Community Member
Our community thrives when everyone contributes positively. Here's how to be an excellent community member.
Core Principles
Be Helpful 🤝
Share Your Experiences
Post solutions that worked for you
Document your optimization discoveries
Share performance insights
Help answer beginner questions
Contribute Constructively
Provide detailed, actionable advice
Share screenshots and examples
Follow up on recommendations
Thank those who help you
Support New Members
Remember when you were new
Be patient with basic questions
Point to relevant documentation
Offer encouragement
Be Respectful 🙏
Use Appropriate Language
Keep discussions professional
Avoid offensive language
Respect cultural differences
Stay on topic
Respect Different Levels
Everyone learns at their own pace
No "dumb questions" policy
Encourage all skill levels
Share knowledge generously
Avoid Spam
Don't promote other products
No excessive self-promotion
Stay relevant to BananaEA
Respect channel purposes
Be Smart 🧠
Search Before Asking
Use Discord search function
Check pinned messages
Review documentation
Read recent discussions
Provide Context
Include relevant details
Share error messages
Attach screenshots
Describe what you've tried
Follow Up
Mark solutions that worked
Update on problem resolution
Thank helpful members
Close resolved discussions
Community Rules
Prohibited Behavior
❌ Sharing Sensitive Information
Don't post account passwords
Don't share broker credentials
Don't reveal personal financial details
Don't expose proprietary strategies
❌ Promoting Competing Products
Don't advertise other EAs
Don't promote competing services
Don't recruit for other platforms
Stay focused on BananaEA
❌ Unrealistic Promises
Don't claim guaranteed profits
Don't promise specific returns
Don't make misleading statements
Be honest about risks
❌ Copyright Violations
Don't share copyrighted materials
Don't distribute EA files unauthorized
Don't post proprietary code
Respect intellectual property
❌ Harassment or Abuse
No personal attacks
No bullying or intimidation
No discriminatory language
No trolling or inflammatory posts
Consequences
First Violation
Warning from Moderators
Private message explaining violation
Opportunity to correct behavior
Removal of offending content
Note added to user record
Repeated Violations
Temporary Suspension
7-day ban from Discord
Loss of community access
Final warning issued
Reinstatement review after period
Serious Violations
Permanent Ban
Complete removal from community
Loss of all access
No reinstatement consideration
Legal action if necessary
Serious violations include:
Harassment or threats
Illegal activity
Malicious behavior
Repeated rule breaking after warnings
Best Practices
Asking Questions
Good Question Example:
I'm using {{ variables.productionVersion }} on EURUSD M5.
EA shows error 130 when trying to place trades.
Settings: RiskPercent=2%, MaxSpread=30
Broker: XM
Screenshot: [attached]
What could be causing this?Poor Question Example:
EA broken, help!!!Sharing Performance
Good Performance Share:
📊 SEPTEMBER PERFORMANCE
Account: Demo €10,000
Strategy: M5_BALANCED
Pairs: EURUSD, GBPUSD
Risk: 1.5%
Return: +4.2% (+€420)
Trades: 52, Win Rate: 67%
Max DD: -3.8%
Key insight: Reduced risk during high volatilityPoor Performance Share:
Made €500 this month!Providing Help
Good Help Response:
I had the same issue. Here's what fixed it for me:
1. Go to Tools → Options → Expert Advisors
2. Make sure "Allow automated trading" is checked
3. Restart MT4
4. EA should now show green smiley face
Let me know if this works for you!Poor Help Response:
Just fix your settingsChannel-Specific Guidelines
#general-support
Appropriate:
Quick troubleshooting questions
Installation help requests
Basic configuration questions
General EA discussions
Not Appropriate:
Long strategy discussions (use #advanced-trading)
Performance reports (use #performance-sharing)
Feature requests (use #feature-requests)
#advanced-trading
Appropriate:
Optimization techniques
Strategy development
Performance analysis
Multi-pair setups
Not Appropriate:
Basic "how do I install" questions
Off-topic discussions
Product promotion
#performance-sharing
Appropriate:
Monthly performance reports
Success stories
Strategy results
Learning experiences
Not Appropriate:
Complaints about losses
Unrealistic claims
Incomplete data
Marketing pitches
Moderator Authority
Moderators Can
Remove inappropriate content
Issue warnings to users
Temporarily mute users
Ban users for violations
Lock contentious threads
Pin important information
Moderators Will
Explain their actions
Give fair warnings first
Consider context
Review appeals
Support community health
Enforce rules consistently
Reporting Issues
How to Report Violations
In Discord:
Screenshot the violation
Use @Moderator mention
Provide context
Wait for moderator response
Via Email:
Send to {{ variables.supportEmail }}
Include screenshots
Describe the issue
Provide user information
Appeals Process
If You Disagree with Moderation
Wait 24 Hours
Cool down period
Review community guidelines
Consider the situation objectively
Contact Moderator
Explain your perspective calmly
Provide relevant context
Ask for clarification
Escalate if Needed
Email {{ variables.supportEmail }}
Request senior moderator review
Await formal response
Recognition Program
Positive Community Contributions
Helper of the Month
Most valuable assistance
Consistent community support
Quality answers provided
Trader of the Month
Outstanding performance
Valuable sharing
Community inspiration
Innovation Award
Creative optimization
Strategy breakthroughs
Helpful discoveries
Remember: A healthy community benefits everyone. Your positive contributions make BananaEA better for all traders!
Next Steps: Learn about Performance Sharing or explore Technical Support Levels.
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