🚀Quick Support Options
Fast access to Discord, email, and forum support channels
Urgent Technical Issues
Discord Community (FASTEST)
Response Time: Usually within 1-2 hours
Available: 24/7 community support
Best For: Technical problems, configuration help, quick questions
Join: Discord Server Link
Email Support
Response Time: Within 24 hours
Email: {{ variables.supportEmail }}
Best For: Complex issues, billing questions, private concerns
Community Forums
Response Time: Varies
Access: Through iTradeAIMS website
Best For: Detailed discussions, strategy sharing
Which Support Channel Should I Use?
Use Discord When
✅ You need quick help (1-2 hours response)
✅ You have technical setup questions
✅ You want to discuss with other traders
✅ You need installation or configuration help
✅ You want real-time troubleshooting
Use Email When
✅ You have billing or account questions
✅ You need to share sensitive information
✅ You prefer detailed written responses
✅ Your issue is complex and requires documentation
✅ You can wait 24 hours for a response
Use Forums When
✅ You want in-depth strategy discussions
✅ You're sharing long-term performance data
✅ You want to help other traders
✅ You're researching optimization techniques
✅ You have time for community discussion
Response Time Expectations
Discord
1-2 hours
24/7
Quick questions, technical help
24 hours
Business hours
Complex issues, private matters
Forums
Varies
24/7
Detailed discussions, research
Emergency
4 hours
24/7
Critical EA failures only
Next Steps: Learn how to report bugs effectively or explore our Discord Community Guide.
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