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💬Discord Community Guide

Navigate our Discord server effectively and get the best community support

How to Get the Best Help

Our Discord server is organized into specialized channels to help you get answers quickly. Here's how to use them effectively.

Discord Channels

#general-support Channel

Purpose:

  • Quick questions and basic troubleshooting

  • Installation and setup help

  • General EA discussions

  • First-time user questions

When to use:

  • You need help within 1-2 hours

  • Your question is straightforward

  • You want community input

  • You're new and need guidance

#advanced-trading Channel

Purpose:

  • Strategy optimization discussions

  • Performance analysis

  • Multi-pair setups

  • Custom configurations

  • Advanced parameter tuning

When to use:

  • You understand the basics

  • You're optimizing for specific markets

  • You want to discuss trading strategies

  • You're sharing advanced techniques

#beginner-help Channel

Purpose:

  • New user questions

  • Basic concept explanations

  • Step-by-step guidance

  • Mentorship opportunities

  • Learning fundamentals

When to use:

  • You're completely new to EAs

  • You need patient explanations

  • You want to learn the basics

  • You're following beginner tutorials

#performance-sharing Channel

Purpose:

  • Monthly performance reports

  • Success stories

  • Strategy results

  • Backtest analysis

  • Real trading outcomes

When to use:

  • You want to share your results

  • You're looking for validation

  • You want to inspire others

  • You're comparing strategies

#feature-requests Channel

Purpose:

  • Suggest new features

  • Vote on proposed features

  • Discuss development priorities

  • Share enhancement ideas

When to use:

  • You have an idea for improvement

  • You want a new capability

  • You're seeing what's planned

  • You want to influence development

When Asking for Help

Always Include

  1. Your EA version

    • Example: "Using v{{ variables.productionVersion }}"

    • Check in MT4: Experts tab shows version

  2. Broker name and account type

    • Example: "XM Demo Account"

    • Important for compatibility checks

  3. Currency pair you're trading

    • Example: "EURUSD on M5 timeframe"

    • Different pairs have different behaviors

  4. Exact error message

    • Screenshot preferred

    • Copy from Experts tab

    • Include timestamp if possible

  5. Your current settings

    • Screenshot of inputs tab

    • Focus on risk and signal settings

    • Shows what you've configured

  6. What you were trying to do

    • Describe your goal

    • Explain what happened instead

    • Mention what you've already tried

Good Help Request Example

🆘 HELP REQUEST

EA Version: {{ variables.productionVersion }}
Broker: XM Demo Account
Pair: EURUSD M5
Problem: EA shows red sad face

Settings: [Screenshot attached]
Error: "AutoTrading disabled" in experts tab

What I tried:
- Clicked AutoTrading button → still red
- Restarted MT4 → still red
- Checked broker allows EAs → yes

Can someone help me fix this?

Bad Help Request Example

❌ Too Vague:

"EA not working, help!"

Why it's bad:

  • No version information

  • No description of problem

  • No settings shown

  • Can't diagnose issue

Community Etiquette

Do's ✅

Search First

  • Use Discord search before asking

  • Check pinned messages in channels

  • Review FAQ and documentation

  • Search for similar questions

Be Specific

  • Provide all requested information

  • Use clear, detailed descriptions

  • Include screenshots when helpful

  • Explain what you've already tried

Be Patient

  • Community members are volunteers

  • Response time varies (usually 1-2 hours)

  • Complex issues take longer

  • Follow up if needed after 24 hours

Show Appreciation

  • Thank people who help you

  • Mark solutions that worked

  • Share your success when solved

  • Help others when you can

Don'ts ❌

Don't Spam

  • Don't post same question in multiple channels

  • Don't ping @everyone or @here

  • Don't repeatedly bump your question

  • Don't DM moderators directly

Don't Be Demanding

  • Don't expect instant responses

  • Don't demand guaranteed profits

  • Don't insist on personal support

  • Don't complain about free help

Don't Share Sensitive Info

  • Don't post account passwords

  • Don't share personal financial details

  • Don't post broker credentials

  • Don't share proprietary strategies

Getting Faster Responses

Format Your Message Well

Use Code Blocks for Errors:

Error 130: Invalid stops
Order send failed

Use Screenshots:

  • Error messages

  • EA settings

  • Chart setup

  • Performance results

Use Clear Headers:

PROBLEM: EA not trading
VERSION: v3.11.2
BROKER: XM
PAIR: EURUSD M5

Timing Matters

Busiest Times (Fastest responses):

  • European Morning: 8 AM - 12 PM GMT

  • US Morning: 2 PM - 6 PM GMT

  • Sunday Evening: Traders preparing for week

Slower Times:

  • Friday Evening: Week winding down

  • Saturday: Weekend mode

  • Late Night GMT: Fewer active users

Discord Roles

Community Roles

👤 Member

  • Default role for all users

  • Access to all public channels

  • Can ask questions and participate

🌟 Active Member

  • Earned through participation

  • Helps others regularly

  • Trusted community contributor

🎓 Mentor

  • Experienced traders

  • Provides guidance to beginners

  • Can be @mentioned for help

🛠️ Moderator

  • Enforces community guidelines

  • Helps resolve conflicts

  • Can assist with technical issues

👨‍💻 Developer

  • BananaEA development team

  • Handles bug reports

  • Implements new features

How to Get Roles

Active Member:

  • Help others in support channels

  • Share valuable insights

  • Contribute to discussions

  • Be positive community member

Mentor:

  • Demonstrate deep EA knowledge

  • Consistently help beginners

  • Share successful strategies

  • Nominated by moderators

Voice Channels

Weekly Office Hours

When: Every Sunday 6 PM GMT

Purpose:

  • Live Q&A sessions

  • Strategy discussions

  • Optimization workshops

  • Community networking

Who Should Join:

  • Anyone with questions

  • Traders wanting to learn

  • Those sharing experiences

  • Community enthusiasts

Trading Rooms (Premium)

Access: iTradeAIMS Premium members

Features:

  • Live trading discussions

  • Real-time market analysis

  • Strategy breakdowns

  • Mentorship sessions

Notification Settings

Recommended Settings

For Active Help:

  • Enable notifications for #general-support

  • Mute #performance-sharing (unless interested)

  • Enable @mentions always

  • Mobile notifications for DMs

For Casual Browsing:

  • Mute all channels except DMs

  • Check Discord when available

  • @mention notifications only

  • Desktop notifications off

Discord Bot Commands

Useful Commands

!help

  • Shows available bot commands

  • Lists feature descriptions

  • Quick reference guide

!version

  • Shows current EA version

  • Lists recent changes

  • Links to changelog

!preset [symbol]

  • Suggests optimal preset

  • Example: !preset EURUSD

  • Based on current market conditions

!status

  • EA development status

  • Known issues

  • Upcoming features

Next Steps: Learn about Educational Resources or review Community Guidelines in detail.

PreviousBroker CompatibilityNextEducational Resources

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