📞Contact Information
How to reach the BananaEA team - Discord, email, and emergency contact
Primary Support Channels
Discord Community (Recommended)
Best For: Quick support, community interaction, real-time help
Invite Link: https://discord.gg/DxXQ4HdnES
Available: 24/7 community support
Response Time: 1-2 hours typical
Use For: Technical questions, configuration help, strategy discussions
Email Support
Best For: Complex issues, private matters, billing questions
Address: {{ variables.supportEmail }}
Response Time: Within 24 hours
Business Hours: Monday-Friday, 9 AM - 6 PM GMT
Use For: Technical issues, billing, private concerns
Email Format:
Subject: [Category] Brief Description
Example: [Technical] EA Error 130 on EURUSD
Body:
- EA Version: {{ variables.productionVersion }}
- Broker: XM
- Issue Description: [detailed explanation]
- Screenshots: [attached]
- What I've Tried: [list attempts]Website Support
Best For: Documentation, tutorials, updates
Portal: https://itradeaims.net
Resources: Documentation, tutorials, updates
Access: Member dashboard and resources
Emergency Contact
Critical Issues Only
When to Use:
EA completely non-functional
Account access problems
Security concerns
Financial risk issues
How to Reach:
Discord: @Moderator ping in general channel
Email: Mark subject line "URGENT - BananaEA Critical Issue"
Response Time: Within 4 hours
Business Hours
Standard Support
Monday-Friday: 9 AM - 6 PM GMT
Email Response: Within 24 hours
Technical Investigation: 1-2 business days
Community Support
Discord: 24/7 availability
Community Response: 1-2 hours typical
Peer Assistance: Volunteer based
Emergency Support
Critical Issues: 24/7 availability
Response Time: Within 4 hours
Use Sparingly: Only for emergencies
Social Media
Follow for Updates
Twitter: Updates and announcements
YouTube: Video tutorials (coming soon)
Facebook: Community discussions
Office Locations
Virtual Office
Primary: Cloud-based support team
Coverage: Global 24/7 community
Time Zones: All major zones covered
Next Steps: Return to Support Overview or visit Quick Support Options.
Last Updated: {{ variables.releaseDate }}
Last updated