🐛Bug Reporting
How to properly report bugs and technical issues for fastest resolution
How to Report Bugs Effectively
The best way to report a bug is to create a support ticket inside the Discord server. This ensures your report is properly tracked and prioritized by our development team.
Steps to Create a Bug Report Ticket
Join Discord Server: https://discord.gg/DxXQ4HdnES
Navigate to:
#create-ticketchannelClick: "Create Support Ticket" button
Select: "Bug Report" category
Provide Details: Follow the template below
Bug Report Template
When creating your ticket, include these essential details:
🐛 BUG REPORT
EA Version: {{ variables.productionVersion }} (or dev version)
MT4 Build: 1090 (Help → About in MT4)
Broker: [Your broker name]
Symbol: EURUSD (or symbol where bug occurred)
Timeframe: M5/H1/etc.
DESCRIPTION:
[Clear description of what went wrong]
EXPECTED BEHAVIOR:
[What should have happened]
ACTUAL BEHAVIOR:
[What actually happened]
STEPS TO REPRODUCE:
1. [First step]
2. [Second step]
3. [Result]
ERROR MESSAGES:
[Copy exact error text from Experts tab]
[Screenshot if possible]
SETTINGS:
[Screenshot of EA inputs tab]
ADDITIONAL INFO:
[Any other relevant details]What Makes a Good Bug Report
Do Include ✅
Specific Details
Describe exact steps to reproduce the issue
Include version numbers (EA, MT4, broker platform)
Specify exact symbol and timeframe
Complete Information
Include all requested information from template
Provide screenshots of error messages
Share your EA settings (screenshot of inputs tab)
Error Logs
Copy exact error messages from Experts tab
Include timestamp of when error occurred
Mention any unusual market conditions
Reproducibility
Confirm the bug happens consistently
Note if it happens with specific settings only
Mention if it occurs on multiple symbols
Don't Do ❌
Vague Descriptions
"EA doesn't work" - too general
"Something is broken" - no details
"It's not trading" - missing context
Missing Information
No EA version number
No error messages or screenshots
No description of settings used
Wrong Channels
Reporting via DM instead of tickets
Posting in general chat without ticket
Emailing without creating ticket first
Bug Report Priority Levels
🔴 Critical (Fixed within 24-48 hours)
Examples:
EA crashes MT4
Data loss or corruption
Major calculation errors
Security vulnerabilities
Account cannot trade at all
What to expect:
Immediate acknowledgment
Developer assigned within hours
Hotfix deployed quickly
You'll be notified of progress
🟡 High (Fixed within 1 week)
Examples:
Feature not working as documented
Significant performance issues
Incorrect trade execution
Settings not saving properly
What to expect:
Response within 24 hours
Investigation started immediately
Fix included in next patch release
You'll receive update notifications
🟢 Medium (Fixed in next update)
Examples:
Minor calculation discrepancies
UI/visual issues
Documentation errors
Non-critical feature bugs
What to expect:
Response within 48 hours
Scheduled for next version
Fix bundled with other updates
Listed in changelog
🔵 Low (Scheduled for future release)
Examples:
Feature requests
Cosmetic improvements
Nice-to-have enhancements
Minor UI polish
What to expect:
Acknowledged and logged
Considered for roadmap
May be included in major updates
Community feedback influences priority
After Reporting
What Happens Next
Ticket Created ✅
You'll receive confirmation message
Ticket assigned unique ID number
Status set to "New"
Initial Response 👀
Team reviews within 24 hours
Priority level assigned
Developer assigned if critical
Investigation 🔍
We may request additional information
You might be asked to test scenarios
We'll provide status updates
Resolution 🔧
Fix implemented and tested
Internal testing completed
Beta testers may verify fix
Notification 📢
You'll be notified when fix is available
Changelog updated with fix details
New version released
Verification ✔️
Please test and confirm fix works
Provide feedback on resolution
Ticket closed when confirmed
Common Bug Reporting Mistakes
Mistake #1: Not Enough Information
Bad Example:
"EA stopped working, please fix"
Good Example:
"EA v3.11.2 on EURUSD M5 stopped opening trades after 10 AM GMT. Error log shows 'ERR_TRADE_DISABLED'. Settings attached. This started on Oct 3, 2025."
Mistake #2: Reporting in Wrong Place
Bad Example:
Posting in #general-chat
DMing moderators directly
Emailing without ticket reference
Good Example:
Create ticket in #create-ticket channel
Use proper Bug Report category
Include all required information
Mistake #3: Multiple Issues in One Report
Bad Example:
"EA has wrong colors, trades close early, and I can't change settings"
Good Example:
Create separate ticket for each issue
Prioritize most critical problem first
Link related tickets if necessary
Emergency Bug Reporting
When to Use Emergency Process
Only for critical issues that:
Completely prevent EA from functioning
Cause financial loss or risk
Affect account security
Prevent access to trading
Emergency Contact
Discord: @Moderator ping in general channel
Email: Mark subject line "URGENT - BananaEA Critical Issue"
Response: Within 4 hours
Next Steps: Learn about Discord Community Guide or review Technical Support Levels.
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