🔧Technical Support Levels

Understanding free community support vs premium support options

Level 1: Community Support (Free)

Available Through

• Discord community channels

• Public forum discussions

• Documentation and FAQ

• Peer-to-peer assistance

What You Get

Response Time: 1-24 hours (community dependent)

Support Type:

• General questions answered

• Basic troubleshooting help

• Installation guidance

• Configuration advice

• Strategy discussions

Best For:

• Learning and exploration

• Common problem solving

• Community networking

• Sharing experiences

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Level 2: Direct Support (Free)

Available Through

• Email support ({{ variables.supportEmail }})

• Discord support tickets

• Direct moderator assistance

What You Get

Response Time: 24-48 hours

Support Type:

• Technical issue resolution

• Billing and account questions

• Specific problem diagnosis

• EA functionality questions

• Broker compatibility

Best For:

• Complex technical issues

• Private concerns

• Billing questions

• Detailed investigations

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Level 3: Premium Support (Paid)

Available Through

• iTradeAIMS Premium membership ($497)

• One-on-one consultation calls

• Custom optimization services

• Priority Discord access

What You Get

Response Time: Same day

Support Type:

• Personal optimization consulting

• Custom parameter development

• Advanced strategy design

• Performance analysis

• Priority bug fixes

Best For:

• Professional traders

• Custom solutions needed

• Advanced optimization

• Dedicated support required

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Next Steps: Get contact details at Contact Information or return to Overview.