📞Contact Information

How to reach the BananaEA team - Discord, email, and emergency contact

Primary Support Channels

Discord Community (Recommended)

Best For: Quick support, community interaction, real-time help

• Invite Link: https://discord.gg/DxXQ4HdnES

• Available: 24/7 community support

• Response Time: 1-2 hours typical

• Use For: Technical questions, configuration help, strategy discussions

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Email Support

Best For: Complex issues, private matters, billing questions

• Address: [e-mail]

• Response Time: Within 24 hours

• Business Hours: Monday-Friday, 9 AM - 6 PM GMT

• Use For: Technical issues, billing, private concerns

Email Format:

Subject: [Category] Brief Description
Example: [Technical] EA Error 130 on EURUSD

Body:
- EA Version: v4.4.6
- Broker: XM
- Issue Description: [detailed explanation]
- Screenshots: [attached]
- What I've Tried: [list attempts]

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Website Support

Best For: Documentation, tutorials, updates

• Portal: https://itradeaims.net

• Resources: Documentation, tutorials, updates

• Access: Member dashboard and resources

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Emergency Contact

Critical Issues Only

When to Use:

• EA completely non-functional

• Account access problems

• Security concerns

• Financial risk issues

How to Reach:

Discord: @Moderator ping in general channel

Email: Mark subject line "URGENT - BananaEA Critical Issue"

Response Time: Within 4 hours

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Business Hours

Standard Support

• Monday-Friday: 9 AM - 6 PM GMT

• Email Response: Within 24 hours

• Technical Investigation: 1-2 business days

Community Support

• Discord: 24/7 availability

• Community Response: 1-2 hours typical

• Peer Assistance: Volunteer based

Emergency Support

• Critical Issues: 24/7 availability

• Response Time: Within 4 hours

• Use Sparingly: Only for emergencies

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Social Media

Follow for Updates

Twitter: Updates and announcements

YouTube: Video tutorials (coming soon)

Facebook: Community discussions

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Office Locations

Virtual Office

Primary: Cloud-based support team

Coverage: Global 24/7 community

Time Zones: All major zones covered

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Next Steps: Return to Support Overview or visit Quick Support Options.

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